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Support

Need help with CashN? Find answers below or reach out to us directly.

Contact Us

The fastest way to get help is to email us. We typically respond within 24 hours.

support@cashn.app

When emailing, please include:

  • Your device model and iOS version
  • CashN app version (found in Settings)
  • A description of the issue
  • Screenshots if applicable

Troubleshooting

Restore Pro Purchase

  1. Open CashN and go to Settings
  2. Tap "Restore Purchase"
  3. Sign in with the Apple ID you used to purchase Pro
  4. Your Pro features will be restored automatically

Note: If the restore doesn't work, make sure you're using the same Apple ID that made the original purchase.

iCloud Sync Not Working

  1. Go to your device Settings → [Your Name] → iCloud
  2. Make sure iCloud is enabled for CashN
  3. Ensure you have available iCloud storage
  4. Try toggling iCloud sync off and on in CashN Settings → Data

Note: iCloud sync may take a few minutes to reflect changes across devices.

Dynamic Island / Live Activity Not Updating

  1. Make sure you're running iOS 16.1 or later
  2. Go to device Settings → CashN and ensure Live Activities are enabled
  3. Check that you have an active internet connection (required for background updates)
  4. Try ending and restarting your shift

Apple Watch Not Syncing

  1. Make sure both your iPhone and Apple Watch are nearby
  2. Check that CashN is installed on your Apple Watch
  3. Open the CashN app on your Apple Watch to trigger a sync
  4. Restart the CashN app on both devices if the issue persists

Note: Apple Watch sync requires Bluetooth connectivity between devices.

Reset or Delete All Data

  1. Open CashN → Settings → Data
  2. Tap "Clear All Data"
  3. Confirm the deletion (two-step confirmation required)

Note: This action cannot be undone. Consider exporting a backup first via Settings → Data → Export Backup.

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